Refunds and Returns Policy
We are proud of what we make, and we'll stand behind anything you buy from us. We want you to be completely satisfied with your purchase. If for some reason you aren't perfectly content, we offer full money-back guarantees on the original purchase after we receive your unused product(s) within a 60-day period.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
After we receive your order, it takes 1 to 2 days to roast and package your coffee. When your order is shipped, the delivery estimate of the package depends on your mailing zone in relation to ours. St. Louis shipping will be 2 to 5 business days. Federal Holidays and Sundays will change delivery times.
Twin Pike USPS Shipping Zones Map
Shipping charges for your order will be calculated and displayed at checkout
Estimated delivery time after processing.
3-5 business days
Zones 1-5 get $5 Flat Rate & Free after $50. All others are standard rates.
Delivery delays can occasionally occur.
Shipment to P.O. Boxes or APO/FPO Addresses
Twinpike.com ships to addresses within the U.S. and Military address APO/FPO/DPO. Thank you for your service!
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Twinpike.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Twinpike.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact your local USPS office or the main US contact to file a claim. Your order is covered under USPS insurance from $50 to $100.
Please make sure to save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Sorry, but Twin Pikes does not currently ship outside of the United States.