Refund policy
Returns
We are proud of what we make, and we'll stand behind anything you buy from us. We want you to be completely satisfied with your purchase. If for some reason you aren't perfectly content, we offer full money-back guarantees on the original purchase after we receive your unused product(s) within a 60-day period.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed, and payment will be given.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@twinpike.com and send your item to: 3320 Georgia St. Louisiana, MO 63353, United States.
Shipping
To return your product, you should mail your product to: 3320 Georgia St. Louisiana, MO 63353, United States
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.